| Item | Indicator | CONTENTS |
|---|---|---|
| 1 Vision and Strategy | ||
| 1.1 | Statement of the organization's vision and strategy regarding its contribution to sustainable development. | President's Message |
| 1.2 | Statement from the CEO (or equivalent senior manager) describing key element of the report. | |
| 2 Profile | ||
| Organizational Profile | ||
| 2.1 | Name of reporting organization. | Corporate Data |
| 2.2 | Major products and/ or services, including brands if appropriate. | Products |
| 2.3 | Operational structure of the organization. | Business Overview |
| 2.4 | Description of major divisions, operating companies, subsidiaries, and joint ventures. | Organization |
| Offices Worldwide | ||
| 2.5 | Countries in which the organization's operations are located. | Offices Worldwide |
| 2.6 | Nature of ownership; legal form. | Corporate Data |
| 2.7 | Nature of markets served. | - |
| 2.8 | Scale of the reporting organization | Corporate Data |
| 2.9 | List of stakeholders, key attributes of each, and relationship to the reporting organization. | Social Responsibility |
| Report Scope | ||
| 2.1 | Contact person(s) for the report, including e-mail and web addresses. | Scope of Report |
| 2.11 | Reporting period (e.g., fiscal/ calendar year) for information provided. | |
| 2.12 | Date of most recent previous report (if any). | |
| 2.13 | Boundaries of report (countries/ regions, products/ services, divisions/ facilities/ joint ventures/ subsidiaries) and any specific limitations on the scope. | |
| 2.14 | Significant changes in size, structure, ownership, or products/ services that have occurred since the previous report. | - |
| 2.15 | Basis for reporting on joint ventures, partially owned subsidiaries, leased facilities, outsourced operations, and other situations that can significantly affect comparability from period to period and/ or between reporting organizations. | - |
| 2.16 | Explanation of the nature and effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/ periods, nature of business, measurement methods). | - |
| Report Profile | ||
| 2.17 | Decisions not apply GRI principles or protocols in the preparation of the report. | Scope of Report |
| 2.18 | Criteria/ definitions used in any accounting for economic, environmental, and social costs and benefits. | - |
| 2.19 | Significant changes from previous years in the measurement methods applied to key economic, environmental, and social information. | - |
| 2.2 | Policies and internal practices to enhance and provide assurance about the accuracy, completeness, and reliability that can be placed on the sustainability report. | - |
| 2.21 | Policy and current practice with regard to providing independent assurance for the full report. | - |
| 2.22 | Means by which report users can obtain additional information and reports about economic, environmental, and social aspects of the organization's activities, including facility-specific information (if available). | - |
| 3 Government Structure and Management Systems | ||
| Structure and Governance | ||
| 3.1 | Governance structure of the organization, including major committees under the board of directors that are responsible for setting strategy and for oversight of the organization. | Corporate Governance |
| Compliance | ||
| 3.2 | Percentage of the board of directors that are independent, non-executive directors. | Corporate Governance |
| 3.3 | Process for determining the expertise board members need to guide the strategic direction of the organization, including issues related to environmental and social risks and opportunities. | - |
| 3.4 | Board-level processes for overseeing the organization's identification and management of economic, environmental, and social risks and opportunities. | Corporate Governance |
| Compliance | ||
| Management System | ||
| Ensuring Consistent Quality | ||
| 3.5 | Linkage between executive compensation and achievement of the organization's financial and non-financial goals (e.g., environmental performance, labor practices). | - |
| 3.6 | Organizational structure and key individuals responsible for oversight, implementation, and audit of economic, environmental, social, and related policies. | Corporate Governance |
| Compliance | ||
| Management System | ||
| To Customers | ||
| 3.7 | Mission and values statements, internally developed codes of conduct or principles, and polices relevant to economic, environmental, and social performance and the status of implementation. | President's Message |
| CSR Philosophy | ||
| Corporate Governance | ||
| Compliance | ||
| Philanthropic Activities | ||
| Environmental Policy and Code of Conduct | ||
| 3.8 | Mechanisms for shareholders to provide recommendations or direction to the board of directors. | - |
| Stakeholder Engagement | ||
| 3.9 | Basis for identification and selection of major stakeholders. | - |
| 3.1 | Approaches to stakeholder consultation reported in terms of frequency of consultations by type and by stakeholder group. | To Customers |
| To Business Partners | ||
| To Shareholders & Investors | ||
| To Employees | ||
| 3.11 | Type of information generated by stakeholder consultations. | As a Corporate Citizen |
| 3.12 | Use of information resulting from stakeholder engagements. | Communicating with Society |
| Overarching Policies and Management Systems | ||
| 3.13 | Explanation of whether and how the precautionary approach or principle is addressed by the organization. | Compliance |
| Risk Management | ||
| Environmental Risk Management | ||
| 3.14 | Externally developed, voluntary economic, environmental, and social charters, sets of principles, or other initiatives to which the organization subscribes or which it endorses. | - |
| 3.15 | Principal memberships in industry and business associations, and/ or national/ international advocacy organizations. | Environmental Risk Management |
| Green Procurement | ||
| 3.16 | Policies and/or systems for managing upstream and downstream impacts. | Ensuring Consistent Quality |
| To Business Partners | ||
| 3.17 | Reporting organization's approach to managing indirect economic, environmental, and social impacts resulting from its activities. | Compliance |
| Investor Relations | ||
| Risk Management | ||
| Environmental Risk Management | ||
| 3.18 | Major decisions during the reporting period regarding the location of, or changes in, operations. | - |
| 3.19 | Programs and procedures pertaining to economic, environmental, and social performance. | Corporate Governance |
| Compliance | ||
| Fiscal 2008 Achievements | ||
| Environmental Audits | ||
| Ensuring Consistent Quality | ||
| 3.2 | Status of certification pertaining to economic, environmental, and social management systems. | ISO 14001 Certificated Companies |
| 4 GRI Content Index | ||
| 4.1 | A table identifying location of each element of the GRI Report Content, by section and indicator. | GRI Guideline Comparison |
| 5 Performance Indicators | ||
| Integrated Indicators | ||
| Systemic Indicators | Systemic indicators relate the activity of an organization to the larger economic, environmental, and social systems of which it is a part. | - |
| Cross-Cutting Indicators | Cross-cutting indicators directly relate two or more dimensions of economic, environmental, and social performance as a ratio. Eco-efficiency measures (e.g., the amount of emissions per unit of output or per monetary unit of turnover) are the best-known examples. | - |
| Economic Performance Indicators | ||
| Direct Impacts | ||
| Core Indicators | ||
| Customers | ||
| EC1 | Monetary flow indicator : Net sales. | Financial Highlights |
| Annual Report | ||
| EC2 | Geographic breakdown of markets. | Annual Report |
| Suppliers | ||
| EC3 | Monetary flow indicator : Cost of all goods, materials, and services purchased. | - |
| EC4 | Percentage of contracts that were paid in accordance with agreed terms, excluding agreed penalty arrangements. | - |
| Employees | ||
| EC5 | Monetary flow indicator : Total payroll and benefits (including wages, pension, other benefits, and redundancy payments) broken down by country or region. | - |
| Providers of Capital | ||
| EC6 | Monetary flow indicator : Distributions to providers of capital broken down by interest on debt and borrowings, and dividends on all classes of shares, with any arrears of preferred dividends to be disclosed. | - |
| EC7 | Increase/ decrease in retained earnings at end of period. | Factbook / Financial Data |
| Public Sector | ||
| EC8 | Monetary flow indicator : Total sum of taxes of all types paid broken down by country. | - |
| EC9 | Subsidies received broken down by country or region. | - |
| EC10 | Donations to community, civil society, and other groups broken down in terms of cash and in-kind donations per type of group. | Philanthropic Activities |
| Communicating with Society | ||
| Additional Indicators | ||
| Suppliers | ||
| EC11 | Supplier breakdown by organization and country. | - |
| Public Sector | ||
| EC12 | Total spent on non-core business infrastructure development. This is infrastructure built outside the main business activities of the reporting entity such as a school, or hospital for employees and their families. |
- |
| Indirect Economic Impacts | ||
| Public Sector | ||
| EC13 | The organization's indirect economic impacts. | - |
| Environmental Performance Indicators | ||
| Core Indicators | ||
| Materials | ||
| EN1 | Total materials use other than water, by type. | - |
| EN2 | Percentage of materials used that are wastes (processed or unprocessed) from sources external to the reporting organization. | - |
| Energy | ||
| EN3 | Direct energy use segmented by primary source. | - |
| EN4 | Indirect energy use. | - |
| Water | ||
| EN5 | Total water use. | Recycling-Based Society |
| Biodiversity | ||
| EN6 | Location and size of land owned, leased, or managed in biodiversity-rich habitats. | - |
| EN7 | Description of the major impacts on biodiversity associated with activities and/or products and services in terrestrial, fresh water, and marine environments. | - |
| Emissions, Effluent and Waste | ||
| EN8 | Greenhouse gas emissions (CO2 , CH4, N2O, HFCs, PFCs, SF6). | Preventing Global Warming(Eco-Manufacturing) |
| Preventing Global Warming(Eco-Logistics) | ||
| EN9 | Use and emissions of ozone-depleting substances. | - |
| EN11 | Total amount of waste by type and destination. | Recycling-Based Society |
| EN12 | Significant discharge to water by type. See GRI Water Protocol. | Recycling-Based Society |
| EN13 | Significant spills of chemicals, oils, and fuels in terms of total number and total volume. | - |
| Products and Services | ||
| EN14 | Significant environmental impacts of principal products and services. | Design for the Environment |
| Product Information | ||
| EN15 | Percentage of the weight of products sold that is reclaimable at the end of the products' useful life and percentage that is actually reclaimed. | - |
| Compliance | ||
| EN16 | Incidents of and fines for non-compliance with all applicable international declarations/ conventions/ treaties, and national, sub-national, regional, and local regulations associated with environmental issues. Explain in terms of countries of operation. | - |
| Additional Indicators | ||
| Energy | ||
| EN17 | Initiatives to use renewable energy sources and to increase energy efficiency. | Preventing Global Warming |
| EN18 | Energy consumption footprint (i.e., annualized lifetime energy requirements) of major products. | - |
| EN19 | Other indirect (upstream/ downstream) energy use and implications, such as organizational travel, product lifecycle management, and use of energy-intensive materials. | Design for the Environment |
| Water | ||
| EN20 | Water sources and related ecosystems/ habitats significantly affected by use of water. | - |
| EN21 | Annual withdrawals of ground and surface water as a percent of annual renewable quantity of water available from the sources. | - |
| EN22 | Total recycling and reuse of water. | Recycling-Based Society |
| Biodiversity | ||
| EN23 | Total amount of land owned, leased, or managed for production activities or extractive use. | - |
| EN24 | Amount of impermeable surface as a percentage of land purchased or leased. | - |
| EN25 | Impacts of activities and operations on protected and sensitive areas. | - |
| EN26 | Changes to natural habitats resulting from activities and operations and percentage of habitat protected or restored. | - |
| EN27 | Objectives, programs, and targets for protecting and restoring native ecosystems and species in degraded areas. | Philanthropic Activities |
| EN28 | Number of IUCN Red List species with habitats in areas affected by operations. | - |
| EN29 | Business units currently operating or planning operations in or around protected or sensitive areas. | - |
| Emissions, Effluents and Waste | ||
| EN30 | Other relevant indirect greenhouse gas emissions. (CO2 , CH4 , N2O, HFCs, PFCs, SF6) : Refers to emissions that are a consequence of the activities of the reporting entity, but occur from sources owned or controlled by another entity. Report in tons of gas and tons of CO2 equivalent. | - |
| EN31 | All production, transport, import, or export of any waste deemed "hazardous" under the terms of the Basel Convention Annex I,II ,III, and VIII. | - |
| EN32 | Water sources and related ecosystems/habitats significantly affected by discharges of water and runoff. | - |
| Suppliers | ||
| EN33 | Performance of suppliers relative to environmental components of programs and procedures described in response to Governance Structure and Management Systems section (Section 3.16). | - |
| Transport | ||
| EN34 | Significant environmental impacts of transportation used for logistical purposes. | Saving on Distribution Materials |
| Preventing Global Warming | ||
| Compliance with Chemical Substance Regulations | ||
| Overall | ||
| EN35 | Total environmental expenditures by type. | |
| Social Performance Indicators | ||
| [Labor Practices and Decent Work] | ||
| Core Indicators | ||
| Employment | ||
| LA1 | Breakdown of workforce, where possible, by region/country, status (employee/non-employee), employment type (full time/part time), and by employment contract (indefinite or permanent/fixed term or temporary). Also identify workforce retained in conjunction with other employers (temporary agency workers or workers in co-employment relationships), segmented by region/country. | Financial Statements |
| LA2 | Net employment creation and average turnover segmented by region/country. | Workforce Diversity and Equal Opportunity |
| Financial Statements | ||
| LA3 | Percentage of employees represented by independent trade union organizations or other bona fide employee representatives broken down geographically OR percentage of employees covered by collective bargaining agreements broken down by region/country. | - |
| LA4 | Policy and procedures involving information, consultation, and negotiation with employees over changes in the reporting organization's operations (e.g., restructuring). | - |
| Health and Safety | ||
| LA5 | Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice on Recording and Notification of Occupational Accidents and Diseases. | Ensuring Occupational Safety & Health |
| LA6 | Description of formal joint health and safety committees comprising management and worker representatives and proportion of workforce covered by any such committees. | |
| LA7 | Standard injury, lost day, and absentee rates and number of work-related fatalities (including subcontracted workers). | - |
| LA8 | Description of policies or programs (for the workplace and beyond) on HIV/AIDS. | - |
| Training and Education | ||
| LA9 | Average hours of training per year per employee by category of employee. | - |
| Diversity and Opportunity | ||
| LA10 | Description of equal opportunity policies or programs, as well as monitoring systems to ensure compliance and results of monitoring. | Workforce Diversity and Equal Opportunity |
| LA11 | Composition of senior management and corporate governance bodies (including the board of directors), including female/male ratio and other indicators diversity as culturally appropriate. | - |
| Additional Indicators | ||
| Employment | ||
| LA12 | Employee benefits beyond those legally mandated. | Creating a Fulfilling Workplace |
| Labor/Management Relations | ||
| LA13 | Provision for formal worker representation in decision making or management, including corporate governance. | - |
| Health and Safety | ||
| LA14 | Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems. | - |
| LA15 | Description of formal agreements with trade unions or other bona fide employee representatives covering health and safety at work and proportion of the workforce covered by any such agreements. | - |
| Training and Education | ||
| LA16 | Description of programs to support the continued employability of employees and to manage career endings. | Supporting Career Development |
| LA17 | Specific policies and programs for skills management or lifelong learning. | Workforce Diversity and Equal Opportunity |
| [Human Rights] | ||
| Core Indicators | ||
| Strategy and Management | ||
| HR1 | Description of policies, guidelines, corporate structure, and procedures to deal with all aspects of human rights relevant to operations, including monitoring mechanisms and results. | Compliance |
| Workforce Diversity and Equal Opportunity | ||
| Respecting Human Rights | ||
| HR2 | Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors. | - |
| HR3 | Description of policies and procedures to evaluate and address human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring. | Compliance |
| Non-Discrimination | ||
| HR4 | Description of global policy and procedures/ programs preventing all forms of discrimination in operations, including monitoring systems and results of monitoring. | Compliance |
| Respecting Human Rights | ||
| Freedom of Association and Collective Bargaining | ||
| HR5 | Description of freedom of association policy and extent to which this policy is universally applied independent of local laws, as well as description of procedures/ programs to address this issue. | - |
| Child Labor | ||
| HR6 | Description of policy excluding child labor as defined by the ILO Convention 138 and extent to which this policy is visibly stated and applied, as well as description of procedures/ programs to address this issue, including monitoring systems and results of monitoring. | - |
| Forced and Compulsory Labor | ||
| HR7 | Description of policy to prevent forced and compulsory labor and extent to which this policy is visibly stated and applied as well as description of procedures/ programs to address this issue, including monitoring systems and results of monitoring. See ILO Convention No.29, Article 2. |
- |
| Additional Indicators | ||
| Strategy and Management | ||
| HR8 | Employee training on policies and practices concerning all aspects of human rights relevant to operations. Include type of training, number of employees trained, and average training duration. |
Respecting Human Rights |
| Disciplinary Practices | ||
| HR9 | Description of appeal practices, including, but not limited to, human rights issues. | Compliance |
| Creating a Fulfilling Workplace | ||
| HR10 | Description of non-retaliation policy and effective, confidential employee grievance system (including, but not limited to, its impact on human rights). | Compliance |
| Security Practices | ||
| HR11 | Human rights training for security personnel. Include type of training, number of persons trained, and average training duration. |
- |
| Indigenous Rights | ||
| HR12 | Description of policies, guidelines, and procedures to address the needs of indigenous people. | - |
| HR13 | Description of jointly managed community grievance mechanisms/ authority. | - |
| HR14 | Share of operating revenues from the area of operations that are redistributed to local communities. | - |
| [Society] | ||
| Core Indicators | ||
| Community | ||
| SO1 | Description of policies to manage impacts on communities in areas affected by activities, as well as description of procedures/ programs to address this issue, including monitoring systems and results of monitoring. | Environmental Audits |
| Environmental Risk Management | ||
| Bribery and Corruption | ||
| SO2 | Description of policy, procedures/ management systems, and compliance mechanisms for organizations and employees addressing bribery and corruption. | Compliance |
| Political Contributions | ||
| SO3 | Description of policy, procedures/ management systems, and compliance mechanisms for managing political lobbying and contributions. | Compliance |
| Additional Indicators | ||
| Community | ||
| SO4 | Awards received relevant to social, ethical, and environmental performance. | Awards |
| Political Contributions | ||
| SO5 | Amount of money paid to parties and institutions whose prime function is to fund political parties or their candidates. | - |
| Competition and Pricing | ||
| SO6 | Court decisions regarding cases pertaining to anti-trust and monopoly regulations. | - |
| SO7 | Description of policy, procedures/ management systems, and compliance mechanisms for preventing anti-competitive behavior. | Compliance |
| [Product Responsibility] | ||
| Core Indicators | ||
| Customer Health and Safety | ||
| PR1 | Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/ programs to address this issue, including monitoring systems and results of monitoring. | Ensuring Consistent Quality |
| Products and Services | ||
| PR2 | Description of policy, procedures/ management systems, and compliance mechanisms related to product information and labeling. | Providing Easy-to-Use Products |
| Increasing Customer Satisfaction | ||
| Responding to Product-Related Issues | ||
| Respect for Privacy | ||
| PR3 | Description of policy, procedures/ management systems, and compliance mechanisms for consumer privacy. | Risk Management |
| Additional Indicators | ||
| Customer Health and Safety | ||
| PR4 | Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches. | Responding to Product-Related Issues |
| PR5 | Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety of products and services. | - |
| PR6 | Voluntary code compliance, product labels or awards with respect to social and/ or environmental responsibility that the reporter is qualified to use or has received. | Design for the Environment |
| Awards | ||
| Products and Services | ||
| PR7 | Number and type of instances of non-compliance with regulations concerning product information and labeling, including any penalties or fines assessed for these breaches. | - |
| PR8 | Description of policy, procedures/ management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction. | Increasing Customer Satisfaction |
| Advertising | ||
| PR9 | Description of policies, procedures/ management systems, and compliance mechanisms for adherence to standards and voluntary codes related to advertising. | - |
| PR10 | Number and types of breaches of advertising and marketing regulations. | - |
| Respect for Privacy | ||
| PR11 | Number of substantiated complaints regarding breaches of consumer privacy. | - |
Note: This table displays the pages on which the corresponding content for required GRI Guidelines can be found only, and does necessarily not certify that these guidelines are being adhered to.